Frequently asked Questions

Subscriptions:

How do I Subscribe?

1. From alainn.ie, click “Get Started" to create an account.

2. Enter your email address and choose a monthly, 6 month, or yearly subscription.

3. Enter your billing and shipping information, and you're all set. You won’t be billed until your subscription begins, and after that you’ll be billed monthly. You can see your subscription status from your alainn account.


How do I give a gift?

  • One-Time purchase gifts can be ordered by clicking the "Give a Gift" button in the header menu.
  • Subscription gifts can be ordered by ticking the "This is a gift" checkbox in the checkout page.


How do I cancel my Subscription?

1. Log into your alainn account and click on your profile picture at the upper right corner.

2. Go to "Subscription & Purchases" and click "Cancel Subscription." When you click “Cancel Subscription," we will email you a link that you must click to confirm your cancellation.

3. Make sure you're logged into your ipsy account, then click on the link in the email we sent you to finalize your cancellation.



Shipping:

When can I expect my package?

We ship on the third Friday of the month, this means for your package should arrive the fourth Monday or Tuesday of the month.


How can I change my shipping or billing information?

You can update your information by logging into alainn, hovering over the profile icon in the top right corner, and clicking “My Account.” From there, go to billing or shipping Information" and click the "Edit" button to make changes.


I am not in Ireland, can I subscribe?

Yes. We deliver to the UK and US also


What are your shipping charges?

Shipping and postage charges are as follows:

  • €4.00 for Ireland
  • €15.00 for UK
  • €30.00 for US